Jan Sehat SetuJan Sehat Setu

Privacy Policy

1. Introduction

Welcome to Jan Sehat Setu (accessible via https://jansehatsetu.in/ and our associated mobile applications). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our portal, website, and mobile applications (collectively, the "Platform"). Jan Sehat Setu is a healthcare facilitation platform designed to connect the public with published health camps across India, enabling patients to receive treatments from certified doctors, access prescriptions, and allow hospitals to manage healthcare records. By accessing or using our Platform, you consent to the data practices described in this Privacy Policy. This policy is designed to comply with applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (India).

2. Information We Collect

To provide our healthcare facilitation services, we collect the following types of information:

  • ✓Personal Identification Information: Name, age, date of birth, gender, phone number, email address, and residential address/location.
  • ✓Sensitive Health and Medical Data: Medical history, current symptoms, past ailments, physical and physiological conditions, medical reports, and prescriptions issued by doctors via the Platform.
  • ✓Account Credentials: Usernames, passwords, and security PINs.
  • ✓Technical & Device Information: Device type, operating system, IP address, unique device identifiers, and crash logs (used strictly to improve app stability).
  • ✓App Permissions: With your explicit consent, we may request access to Location (to show nearby health camps), Camera/Photo Library (to upload medical records), and Storage (to download prescriptions).

3. How We Use Your Information

We use the collected information strictly for the functional purpose of providing healthcare services. Your data is used to:

  • ✓Register you for specific health camps at various locations.
  • ✓Facilitate medical consultations between you and the assigned doctors.
  • ✓Allow doctors to evaluate your condition and issue digital prescriptions.
  • ✓Enable partner hospitals to maintain and manage your health records for follow-up treatments and continuity of care.
  • ✓Communicate with you regarding camp schedules, appointment updates, and prescription availability.
  • ✓Ensure the safety, security, and integrity of our Platform.

4. How We Share Your Information

Jan Sehat Setu does not sell, rent, or trade your personal or health information to third parties for marketing or advertising purposes. We only share your data under the following circumstances:

  • ✓With Healthcare Providers: Your medical and personal data is shared securely with doctors, medical staff, and hospital administrators directly involved in your treatment and record management.
  • ✓For Legal and Safety Reasons: We may disclose your information if required to do so by Indian law, court order, or governmental request.
  • ✓Third-Party Service Providers: We may use cloud hosting and SMS/email delivery services that are bound by data processing agreements to facilitate app functionality.

5. Data Retention and Deletion (User Rights)

We retain your personal and medical information only for as long as is necessary to provide you with healthcare services and comply with medical record-keeping laws in India.

  • ✓Account Deletion: You have the right to request the deletion of your account and associated personal data at any time via [Account Settings > Delete Account] or emailing support@jansehatsetu.in.
  • ✓Data Retrieval: Upon account deletion, subject to legal retention periods, your personal identifiers will be permanently removed from our active databases.

6. Data Security

We implement industry-standard security measures to protect your sensitive health data. This includes Encryption of data in transit (HTTPS/SSL) and at rest, and secure, authenticated access controls for doctors and hospital administrators. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

7. Specific Data Disclosures

  • ✓Health Research/COVID-19: This app is a healthcare management tool and is not a COVID-19 contact tracing or status app.
  • ✓Advertising: We do not use your health or medical data for advertising purposes.
  • ✓Platform Policies: Use of information received from external APIs or frameworks will adhere to their respective data policies.

8. Children’s Privacy

Our platform can be used to seek treatment for minors (children under the age of 18). However, the account creation, consent for data processing, and booking of health camps for a minor must be performed by a parent or legal guardian.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

10. Contact Us (Grievance Officer)

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact our Grievance Officer: Jan Sehat Setu support@jansehatsetu.in